Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days. Once your order has been processed, it will be handed off to our shipping partners for delivery.
Please note that processing times do not include shipping transit time.
Shipping Times
Due to high demand and international fulfillment, shipping can take anywhere from 7–21 business days, depending on your location.
Estimated delivery times:
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United States & Canada: 7–21 business days
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United Kingdom & Europe: 7–21 business days
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Australia & International: 10–21 business days
Delivery times may vary due to customs processing, carrier delays, or peak shipping periods.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 2–5 business days for tracking updates to appear after shipment.
Shipping Delays
While we strive to deliver orders within the estimated timeframe, delays can occasionally occur due to factors outside of our control, such as customs clearance, weather conditions, or carrier disruptions.
We appreciate your patience and understanding.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
Lost or Missing Packages
If your tracking information shows your order as delivered but you have not received it, please contact your local carrier first. If you still need assistance, reach out to us at crafted454@gmail.com, and we’ll do our best to help.
Questions
If you have any questions about shipping or your order status, contact us at help.tryorvella@gmail.com and our support team will assist you.